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PRIVACY POLICY Print and Packs LLC Effective Date: June 1, 2025 Last

Updated: June 1, 2025

1. WHO WE ARE

Print and Packs LLC (“Print and Packs,” “we,” “our,” or “us”) is a custom packaging company based in the United States. We operate the website printandpacks.com and related services, providing businesses with high-quality, custom-printed packaging solutions.

This Privacy Policy applies to all information collected through our website, quote request forms, email correspondence, and any other interactions you have with us.

2. INFORMATION WE COLLECT

We only collect information that is necessary to respond to your enquiries and fulfil your orders.

Information you provide directly:

  • Full name and business name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details, specifications, and design files you submit
  • Messages and notes you include in quote request or contact forms

Information collected automatically:

  • IP address and general geographic location (country/city level)
  • Browser type and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookie identifiers (see Section 5 for full details)

We do not collect sensitive personal data such as payment card numbers, government ID numbers, or health information.

3. HOW WE USE YOUR INFORMATION

We use the information we collect only for legitimate business purposes directly related to serving you:

  • To respond to quote requests, enquiries, and customer support messages
  • To process and fulfil your packaging orders
  • To communicate order updates, shipping notifications, and confirmations
  • To send you information about promotions or new products, only if you have opted in
  • To improve our website experience and product offerings based on aggregated, anonymised analytics data
  • To comply with applicable legal obligations

We will never contact you for marketing purposes without your explicit consent. You can unsubscribe from any marketing communication at any time by clicking the unsubscribe link in any email or by contacting us directly.

4. WE NEVER SELL YOUR DATA

We do not sell, rent, lease, or trade your personal information to any third party — ever. Your data is not a product. We are a packaging company, and your personal information is used solely to serve you as a customer.

This commitment applies without exception, regardless of any business changes, new services we may offer, or requests from third-party advertisers. Your information stays with us and is used only as described in this policy.

5. COOKIES & ANALYTICS

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to improve your experience.

Google Analytics We use Google Analytics to collect anonymised, aggregated data about website traffic and usage patterns. This helps us understand which pages are most useful, how visitors navigate the site, and where we can make improvements. Google Analytics does not identify you personally. The data collected includes pages viewed, session duration, device type, and approximate geographic location (city/country level). You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Essential Cookies We also use strictly necessary cookies that are required for the website to function, such as session cookies and security tokens. These cannot be disabled without affecting core site functionality.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect some features of our website.

6. DATA SHARING

We do not share your personal information with third parties except in the following limited and necessary circumstances:

  • Service providers: We work with a small number of trusted service providers (such as email delivery services and our website hosting provider) who process data on our behalf and under our instructions. They are contractually prohibited from using your data for any purpose other than providing services to us.
  • Logistics partners: To fulfil and ship your orders, we share necessary delivery information (name and address) with our logistics partners — including FedEx, DHL, UPS, DPD, and Skynet — solely for the purpose of delivering your order.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights or the safety of others.

In all cases, we share only the minimum information necessary and require all third parties to maintain appropriate security standards.

7. DATA SECURITY

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure servers with access controls and regular security updates
  • Restricting internal access to personal data on a need-to-know basis
  • Regular review of our data handling practices and security procedures

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us has been compromised, please contact us immediately.

8. DATA RETENTION

We retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by applicable law:

  • Order and transaction records are retained for up to 7 years for accounting and legal compliance purposes.
  • Customer enquiries and communications are retained for up to 3 years after the last interaction.
  • Marketing preferences and consent records are retained until you withdraw consent or request deletion.
  • Website analytics data is retained in aggregated, anonymised form.

When your data is no longer required, it is securely deleted or anonymised.

9. YOUR RIGHTS

Regardless of where you are located, we honour the following requests:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete information we hold about you.
  • Deletion: You can request that we delete your personal information, subject to any legal retention obligations we may have.
  • Opt-out of marketing: You can withdraw consent for marketing communications at any time.
  • Data portability: You can request your data in a commonly used, machine-readable format.
  • Objection: You can object to certain types of processing of your personal data.

To exercise any of these rights, please contact us using the details in Section 13. We will respond to all requests within 30 days. We will never discriminate against you for exercising your privacy rights.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, such as our logistics partners or review platforms. These websites have their own privacy policies, and we have no responsibility or liability for their content or practices. We encourage you to review the privacy policy of any third-party website you visit through links on our site.

11. CHILDREN’S PRIVACY

Our website and services are intended for business use and are directed at adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted personal information to us, please contact us immediately and we will delete it promptly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

Continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out through any of the following:

Phone: +1 (786) 6198 475 Email: info@printandpacks.com WhatsApp: +1 (786) 6198 475 Contact Form: printandpacks.com/contact-us/

We aim to respond to all privacy-related enquiries within 2 business days.